At Sydney Aesthetic Smiles, we are committed to providing exceptional care and respecting the healthcare rights of all patients. The following policy outlines your rights as a patient at our practice, ensuring you receive safe, high-quality and respectful dental care.

Access

You have the right to access dental services and treatments that meet your individual needs.

Safety

You have the right to receive care that is safe, high quality and adheres to national standards.

You will be cared for in an environment that prioritises your safety and well-being.

Respect

You will be treated with dignity and respect, regardless of your background or circumstances.

Your culture, identity, beliefs and choices will be recognised and respected throughout your care.

Partnership

You have the right to ask questions and engage in open, honest communication with our team.

You are encouraged to make decisions about your care to the extent that you choose and are able.

You can include family members or others you trust in planning and decision-making related to your care.

Information

You have the right to clear and concise information about your condition, available treatments and any associated benefits or risks to enable informed consent.

You will be informed about service options and costs associated with your care via personalised treatment plans.

Assistance will be provided to help you understand and use health information when needed.

You can access your dental records and health information upon request.

You will be informed promptly if something goes wrong during your care, including how it happened, its potential effects and what actions are being taken to ensure safety moving forward.

Feedback

You have the right to provide feedback or make a complaint without fear it will be affecting your care.

Your concerns will be addressed in a transparent and timely manner.

We value your input and experiences to continuously improve the quality and care of our services.

For further information about your healthcare rights please speak with a member of our team or email us at info@sasdental.com.au or visit the Australian Commission on Safety and Quality in Health Care https://www.safetyandquality.gov.au/